PRE-SORTED STANDARD
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Ft. Lauderdale, FL Permit No. 1856

WHAT’S INSIDE

Wishing You a Season of Love….

CSIDFL.ORG	SEDA 2024	Dept. Highlight	Grants	Sewer	Consumer Report	School Tours	Wind Mitigation Project

President’s Column
As president of our board of supervisors here at CSID it is my job to be accountable to you, my neighbors, the residents of CSID.
Our dedicated staff here at CSID is re- sponsible for the day to day operation of this facility. With that in mind it is my pleas- ure to inform you that over the past several months I have met and spoken with each of our 62 employees in our 7 departments: Administration, Billing, Canal Aquatics, Water, Wastewater, Field and Mainte- nance.
This entire operation is the most cohesive work force I ve ever encountered. I feel it is important to share this because without exception each employee gives their best and this is reflected in budgetary savings, however more importantly this level of dedication offers residents peace of mind, knowing that public health and safety are #1.
I ve personally witnessed several recent examples of staff members innovating, problem solving and applying effort that consistently exceeds expectations on vari ous projects. This gives us (the residents of CSID) cost savings far beyond their individual annual salary. This helps CSID maintain our lower rates despite recent inflation.
Additionally, it is my pleasure to report that our 2023 fiscal year ended September 30th and our independent audit was com- pleted last month. We are ahead of sched- ule. This quick audit turnaround was most- ly attributable to the precision and atten tion to detail of our finance and accounting department. Auditors were present here at CSID and meticulously reviewed our finan- cial records. They reported favorably on our organized and comprehensive finan- cial statements.
Please remember our records are always open to you on our website CSIDFL.org under the tab open government Budget and Finance, Audits. Also please feel free to attend our board meetings. The meeting dates are listed in the website.

Achieving Success With Our Partners
At Coral Springs Improvement District (CSID), we recognize the importance of knowledge exchange and the shar- ing of best practices within the water treatment industry. In pursuit of these objectives, we proudly collaborate with the Southeast Desalting Associa- tion (SEDA). SEDA is an organization committed to advancing the expertise
and proficiency of operations utilizing Reverse Osmosis filtration for water purification.
To kick off the New Year, CSID hosted a joint workshop with SEDA on Jan- uary 10th. This workshop brought together a diverse group of more than 20 professionals from across the southeast United States. Attendees includ- ed plant directors, hydrogeologists, compliance officers, chief operators, and operators with varying levels of experience. The focus of this workshop was wellfield maintenance and construction.
The workshop was a resounding success, empowering attendees with a comprehensive understanding of effective wellfield management strate- gies. CSID takes pride in fostering such collaborative learning opportunities and is enthusiastic about the prospect of continuing our partnership with SEDA and connecting with fellow professionals.
We look forward to another year filled with meaningful collaborations, knowledge-sharing, and advancements in water treatment practices.

Dept Spotlight:
Customer Service
CSID is committed to providing effi- cient, dependable, and proactive sup- port to residents. We focus on building positive relationships and prioritize fair and respectful treatment for each cus- tomer. Ultimately, the CSID Customer Service Team strives to strengthen communication and deliver "excellence to the last drop" in everything we do.
The CSID customer service team is committed to promptly addressing bill- ing inquiries or dispatching technicians to assess potential leaks, ensuring a safe and healthy environment for all.
If you have lived in the District for any length of time and called our offices, you have probably spoken to and had a laugh with Dot. Dot has been an employee at CSID for over 39 years.
Throughout the years, Dot has worked with the residents of CSID helping them set up service, pay their bills, answering their billing questions and everything in between. Always with a smile and a laugh.
This month, Dot has finally hung up her hat and retired from CSID. Dot has been a pillar of the company, and her contributions will be deeply missed.
Her positive attitude has brightened the days of countless colleagues and residents. Dot's retirement is a well-deserved celebration of a long and successful career. We wish her all the best in her retirement!

Grant Announcements
The District has been focusing heavily on seeking grant opportu- nities to supplement needs identified in our capital improvement plan. We established a contract with a grant writing and admin- istration firm (RMPK) in 2020. RMPK works with several neigh- boring utilities where they have been very successful in securing grant funds. RMPK specializes in researching and identifying specific grants for utilities like ours. RMPK assists in writing ap- plications as well as maintaining compliance throughout the term of the grant. This partnership has proven to be very beneficial to CSID.
Three of the grants listed below have recently been awarded and the projects are underway. Two applications have been submitted and two additional applications are being developed.

GRANTS

Replacement of two blowers at our wastewater plant $740,000 (near completion)
Hurricane hardening of onsite facilities $2,900,993 (phase 1 awarded)
Generator installations at 5 of our lift stations $919,000 (awarded)
Canal bank stabilization $552,000 (application submitted)
Septic to sewer conversion $2,490,000 (application submitted)
Generator replacement at wastewater plant (developing application)
Hurricane hardening of administration building (developing application)

“CALL CSID FIRST” with	Our Annual Consumer

Sewer Backup Issues
By using our “CALL CSID FIRST” program, it allows us to evaluate the situation and possibly clear the block- age without the need for you to contact a plumber and incur an expense. CSID is equipped to remedy the situation, or at the very least, get your drains flowing again. There are times when the obstructions or clogs are the responsibility of CSID. When that happens CSID will correct the issue. Other times, the clog is not within CSID’s infrastructure and is the responsibility of the homeowner to fix the issue by possibly calling a plumb- er. In either case, CSID will come to you and assess the problem and will either correct the issue or provide sug- gestions for a solution. Emergency after hour plumbing calls can be costly so please “CALL CSID FIRST!!”
If you call a plumber to investigate or repair a sewer backup before CSID and are told the obstruction is on CSID’s side of the line, CSID cannot reimburse you for the plumber’s invoice.
CSID’s personnel are available 24 ours a days, 7 days a week. Call 954-753-0380 option #1

Confidence Report
You are now able to view the latest Coral Springs Improvement District annual water quality report online	at	https://www.csidfl.org/wp-content/ uploads/2023/04/2022-annual-water-quality- reportconsumer-confidence-report.pdf.	This	report contains important information about the source and quality of your drinking water. In addition, you may find our CCR available on our website, receive a hard copy at our annual open house, or call 954-796-6632 if you would like a paper report delivered to your home.

CSIDFL.ORG

954-753-0380

Educating the Next Generation
At the Coral Springs Improvement District (CSID), we believe in en- suring our valued customers are well-informed about the quality of the water they receive. Recently, a request for information from one of our customers, Kelly Matonak, led to an inspiring journey that we are thrilled to share with you.
Kelly and her son approached us while gathering information for his 6th-grade science project. In response, we provided comprehen- sive water quality information, comparing our water to several other bottled water companies. The samples were collected and ana-
lyzed by a third-party state-certified lab The results highlighted the superior quality of CSID’s water. We are proud to share that Kelly's son not only gained valuable insights but also received an A for his project.
Taking our commitment a step further, we extended an invitation to Kelly and others to tour our reverse osmosis drinking water plant. On November 22nd, we hosted a tour for Kelly along with a group of students accompanied by their parents. They witnessed firsthand the journey of water from its source to its award winning quality. This experi- ence left both parents and children with an understanding of the dedication CSID has towards ensuring top-notch wa- ter quality for all its customers.
We're excited to inform you that all are welcome to explore our facilities during our annual open house, scheduled for March 16th from 10 am to 2 pm. It's an opportunity to see the inner workings of our plant, ask questions, and gain a much deeper appreciation for the processes that go into providing you with safe and high-quality drinking water.
Thank you for being a part of the CSID community. We look forward to welcoming you to our open house and contin- uing to serve you with the utmost dedication to water quality.

Exciting News About The Windstorm Mitigation Project!
Your voices have been heard. The new president and board understand the importance to the community of the trees located in the district’s canal right-of-ways. They intend to be personally involved in the reimagined program and will take a more collabora- tive approach that will include the residents at each stage.
Taking into account the recommendations of the Residency Advi- sory Committee, a first step to being good stewards of these green spaces is to obtain expert advice. Starting soon, a certified arbor- ist will embark on a comprehensive tree inventory in the district's
canal right-of-ways. The arborist will collect information about each and every tree for inclusion in a GIS database.
This stage of the project will take time, and you may see the arborist’s team in the canal areas conducting the work. There is no cause for alarm, and they are authorized to be there. No actions will be taken until the expert’s data is gathered and compiled.
The Resident Advisory Committee's report and your continued valuable input will be integral in the stormwater resili- ency and safety project. This board is committed to finding a balance between nature and safety in this pro- gram. More updates will follow in the weeks and months ahead, and we will be establishing a web page that will pro- vide program information and opportunities to comment and subscribe to notifications.